Medical centre rated as good in all areas by inspectors

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A village medical centre has been rated as ‘Good’ by the Care Quality Commission (CQC) following an inspection.

Haddenham Medical Centre has been rated as good in all areas with services judged to be safe, effective, caring, responsive to people’s needs and well-led.

The centre, located in Stanbridge Road, Haddenham opened in 2005, and has 8,000 patients registered at the practice.

Chief inspector of general practice Professor Steve Field said in the report the key findings were:

> The practice had systems in place to identify, assess and manage risks to patients’ safety

> Medicines were safely stored, recorded and administered and the practice was following relevant guidelines to reduce the risk of cross infection

> GPs and nurses followed national guidelines when delivering care

> Patients we spoke with and those who completed comment cards said care was delivered with compassion and dignity

> Staff were appropriately trained and demonstrated sound knowledge of their roles and responsibilities

> Clear lines of management responsibility were evident

Inspectors said they also saw one area of outstanding practice ‘in that flexible appointments were available to patients who relied on voluntary transport to bring them to and from appointments enabling older patients and those from rural communities to received medical advice and treatments.’

They also listed the following areas that could be improved:

> Introduce a system to confirm necessary action has been taken in relation to medicines alerts and other national safety alerts

> Consider the introduction of a stock control log for the medicines held in the medicines cupboard

> Re-issue guidance for patients on how to access appointments and the availability of on the day appointments for urgent medical needs

> Review their policy on undertaking criminal records checks for administration staff who carried out chaperone duties