Oxfordshire County Council’s Fire and Rescue Service has received 98% in a recent survey on how satisfied people are with the way the service deals with fires in their homes. The results are collated once a year from questionnaires that are sent to houses or places of work in which a fire has started.
The questionnaire asks people how they feel the service has performed, including how their emergency call was handled and how crews dealt with the emergency at the scene.
Many people said that all their concerns were taken seriously, crews arrived on the scene quickly and were very thorough in investigating the area and making sure it was safe. Others said firefighters were very professional and efficient, and kept everyone calm and informed by explaining what was going on.
The survey is also sent out to other Fire and Rescue Services across the UK, so Oxfordshire can see how it is performing and what improvements it can make. The survey shows that our firefighters are among the most helpful and informative in the country.
Chief fire officer David Etheridge said: “This is excellent positive feedback and demonstrates that we put the public at the forefront of our approach. From the second our control operators answer the 999 calls to the second the fire engine arrives we remain focused on delivering a extremely professional and effective service.”