Customer service bombshell with staff facing redundancy

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STUNNED district council staff have been told their jobs are set to go in a shake-up of customer services.

Last week 13 workers in Aylesbury Vale District Council’s customer services team were told they face the chop.

An insider told the Herald: “Just like that they’re going to be made redundant, including the management. They were all called to a meeting and told they’re being thrown on the waste pile. I just think people should be aware.”

The customer service department has been based in AVDC’s High Street offices.

A statement from the council said: “We are working towards moving as many transactions as possible to other channels such as web and phone, where this is practicable.

“Where this is not practicable the council will retain face-to-face service delivery.”

It said face-to-face transactions would be handled by ‘service specific’ staff by May 1.

The statement continued: “The council is doing all it can to redeploy the staff affected by this change in service delivery to other roles within the authority. However, and as with any such change, we cannot commit to doing this on an indefinite basis.”