Council boss will man phones during customer service week

Martin Phillips, Cabinet Member for Community Engagement
Martin Phillips, Cabinet Member for Community Engagement
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Buckinghamshire County Council is running a variety of activities to mark National Customer Service Week, which takes place from Monday.

The aim of the week is to raise awareness of customer service and the crucial role that it plays in business.

The week also gives employers the opportunity to recognise the efforts and achievements of their staff who work in customer-facing roles.

Events include the launch of the Customer Promise, which outlines the council’s four commitments to its customers, plus councillors will be taking turns to answer phone calls from customers in the council’s Contact Centre.

Members of staff from the Contact Centre will also be out and about talking to people in Friars Square Shopping Centre on Tuesday October 8.

Martin Phillips, cabinet member for community engagement said: “I will be working in the Contact Centre one afternoon next week, something that I wish I had time to do more often.

“I believe it is the best way to understand what customers want from us.

“Ensuring that our customers receive good customer service is very important for us.”